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Service Technician Job Description

Cramer Service Technician

At Cramer Siding & Window, we rely on our Service Technician to diagnose and repair a host of our products offered including: Roofing, Siding, Guttering, Windows, Doors among other home improvement products we offer. The highest qualified individuals will have installation experience among a host of these products as well as experience and understanding in the home improvement industry as a whole. They know how to communicate positively with homeowners to provide the best resolution possible and be robust problem solvers when it comes to home improvement products.

Objectives of this Role

Travel to customer locations and perform routine service, maintenance and repair
Routinely measure for needed components to complete assigned services
Communicate with service coordinator and homeowners regarding products and services needed
Be able to identify, document and repair issues within a wide range of home improvement products and services
Create required materials list and other documentation to solve issues
Be able to install and service a wide range of home improvement products
Troubleshoot and diagnose problems and work with vendors to resolve warranty related issues
Communicate with internal staff and customers to quickly resolve issues

Skills and Qualifications

Driver’s license required
Previous experience in home improvement
Must familiarize yourself with our product lines to ensure accurate material ordering
Must be able to read a tape measure and be responsible for company property
A self starter and problem solver who likes variety and challenge
Ability to work independently
Be physically able to lift and install large items
Be able to understand and follow all government regulations required of home improvers

Additional Benefits

Full assortment of required tools
Access to Company Health, Vision, and Dental Insurance plans
Access to 401(K) with Company Match
Monday to Friday 8:00AM to 4:30PM
Paid Time Off

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A PROUD MEMBER

Cramer Siding & Window is a valued member of Prairie Home Alliance. Prairie Home Alliance comprises multiple home improvement firms serving Central Illinois, all sharing a common objective: delivering the utmost in quality products, superior service, and robust warranties to homeowners. This partnership empowers us with substantial purchasing leverage to offer top-tier products, accompanied by comprehensive warranties, all while maintaining affordability. With a rich history and decades of experience, the companies within Prairie Home Alliance are your steadfast and dependable choice today and in the years to come!