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Service Technician Job Description

Cramer Service Technician

At Cramer Siding & Window, we rely on our Service Technician to diagnose and repair a host of our products offered including: Roofing, Siding, Guttering, Windows, Doors among other home improvement products we offer. The highest qualified individuals will have installation experience among a host of these products as well as experience and understanding in the home improvement industry as a whole. They know how to communicate positively with homeowners to provide the best resolution possible and be robust problem solvers when it comes to home improvement products.

Objectives of this Role

  • Travel to customer locations and perform routine service, maintenance and repair
  • Routinely measure for needed components to complete assigned services
  • Communicate with service coordinator and homeowners regarding products and services needed
  • Be able to identify, document and repair issues within a wide range of home improvement products and services
  • Create required materials list and other documentation to solve issues
  • Be able to install and service a wide range of home improvement products
  • Troubleshoot and diagnose problems and work with vendors to resolve warranty related issues
  • Communicate with internal staff and customers to quickly resolve issues

Skills and Qualifications

  • Driver’s license required
  • Previous experience in home improvement
  • Must familiarize yourself with our product lines to ensure accurate material ordering
  • Must be able to read a tape measure and be responsible for company property
  • A self starter and problem solver who likes variety and challenge
  • Ability to work independently
  • Be physically able to lift and install large items
  • Be able to understand and follow all government regulations required of home improvers

Additional Benefits

  • Full assortment of required tools
  • Access to Company Health, Vision, and Dental Insurance plans
  • Access to 401(K) with Company Match
  • Monday to Friday 8:00AM to 4:30PM
  • Paid Time Off

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Cramer Siding & Window is a valued member of Prairie Home Alliance. Prairie Home Alliance comprises multiple home improvement firms serving Central Illinois, all sharing a common objective: delivering the utmost in quality products, superior service, and robust warranties to homeowners. This partnership empowers us with substantial purchasing leverage to offer top-tier products, accompanied by comprehensive warranties, all while maintaining affordability. With a rich history and decades of experience, the companies within Prairie Home Alliance are your steadfast and dependable choice today and in the years to come!

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